VICIdial
Trunk a VICIdial installation for outbound campaigns via SIP registration or IP authentication. See the VICIdial installation guide for the full setup.
SIP trunking and termination for outbound call centers
Call center VoIP and SIP trunking for outbound dialers
SIP trunking and A–Z termination sized for call-centre and predictive-dialer traffic patterns — VICIdial, Asterisk and FreeSWITCH connectivity, channel and CPS planning, and route testing before you scale a campaign.
Dialer platforms
Built to connect with the platforms call centres already run
Asterisk and FreeSWITCH
Standard SIP trunk configuration on either PBX platform — no proprietary integration required.
VOS softswitch
For BPOs and agencies routing multiple campaigns or client accounts through a dedicated VOS3000 deployment.
PBX and hosted dialers
Any SIP-capable dialer or hosted PBX can trunk in the same way — registration or static IP, whichever it supports.
Sizing a campaign
Channels, CPS and the metrics that actually matter
A predictive or power dialer generates calls at a rate measured in calls per second (CPS), which can breach carrier limits long before concurrent channels do — channels and CPS are agreed separately, both against your expected peak rather than your daily average. Once live, judge a route by ASR (answer-seizure ratio), ACD (average call duration) and PDD (post-dial delay) rather than the headline rate alone — a cheap route with poor ASR costs more per connected minute than it appears to. The route-quality guide explains how to measure all three, and call-centre KPIs that actually matter covers the operational side.
Billing increments matter more on short, high-volume dialer calls than on long support calls — check whether a route bills 1/1, 60/1 or 60/60 before comparing headline rates. Secondary routing (failover) is available on wholesale and VOS-backed accounts so a single carrier rejecting or degrading traffic does not stop a campaign outright; ask during onboarding for your specific destinations.
Compliant calling
Caller ID and lawful outbound calling
Caller ID presentation on any route is subject to what the destination network supports and permits, and to the law in that jurisdiction — CloudyVoice does not support or promote caller ID spoofing intended to mislead a called party. Outbound routes are enabled after traffic review confirms your destinations, expected volume and lawful use case, per the acceptable use policy; this covers consent, do-not-call scrubbing and calling-hours compliance, none of which this page can substitute for legal advice. The compliance guide covers TCPA, DNC and GDPR basics for outbound campaigns.
Buyer reference
Technical specifications
- Authentication
- SIP registration (username/password) or static IP authentication
- Dialing format
- E.164 — country code plus national number, no trunk prefix
- Billing increments
- Published per route (1/1, 60/1 or 60/60) — see each destination’s rate page
- Balance model
- Prepaid USD wallet; balance does not expire while the account is active
- Payment model
- Cryptocurrency prepaid — BTC, ETH, USDT (ERC-20 and TRC-20); no monthly commitment
- Rate effective dates
- Published on every destination page
- Route testing
- Recommended before volume commitment — see the route-quality guide
- Supported platforms
- Any SIP-capable softphone, IP-PBX, gateway, dialer or softswitch — including Zoiper, MicroSIP, Linphone, Asterisk, FreeSWITCH, ViciDial, VOS3000 and 3CX
- Codecs
- Confirmed during onboarding
- SIP transport
- Confirmed during onboarding
- DTMF
- Confirmed during onboarding
- CDR availability
- Full CDR access on a dedicated VOS/softswitch deployment; hosted-account CDR access is confirmed during onboarding
- Rate deck format
- Confirmed during onboarding
- Channels
- Confirmed during onboarding
- CPS
- Confirmed during onboarding
- Failover
- Available on wholesale and VOS routes; confirmed per destination during onboarding
Related services
The connectivity behind a dialer
SIP trunking
The connection your dialer or PBX registers to before it can place a single call.
Wholesale VoIP
Volume A–Z rates for a call centre buying capacity directly rather than through a reseller.
Reseller programme
For BPOs and agencies reselling outbound capacity to their own clients under their own brand.
Questions
Frequently asked questions
Can I trunk VICIdial into CloudyVoice?
Yes — VICIdial connects like any other SIP platform, by registration or static IP authentication. The VICIdial installation guide covers the full carrier setup step by step.
How do channels and CPS get decided for a dialer?
Both are agreed per account against your expected peak — a dialer’s CPS can breach carrier limits well before its channel count does, so both are sized deliberately rather than assumed from your average call volume.
What is ASR, ACD and PDD and why do they matter for a call centre?
ASR (answer-seizure ratio) is the share of calls that connect; ACD (average call duration) is how long connected calls last; PDD (post-dial delay) is how long a caller waits before ringing or answer. Together they show whether a cheap route is actually cheap once failed and short calls are accounted for — the route-quality guide explains how to measure each one.
Is failover available if a carrier route degrades mid-campaign?
Secondary routing is available on wholesale and VOS-backed accounts. Availability per destination is confirmed during onboarding.
Do you allow spoofed or misleading caller ID?
No. Caller ID behaviour follows what the destination network supports and permits, and CloudyVoice does not support caller ID spoofing intended to mislead a called party.
Is there a minimum commitment to start?
No monthly commitment. Accounts are prepaid with a $29 minimum top-up.
Tell us what you need to carry
Send your destinations, expected daily minutes, traffic type and platform. We will come back with a route recommendation and a test plan.